Welcome to heliostyleup.com, your trusted online store for premium gardening products across Switzerland. We are committed to providing secure, efficient, and transparent shipping services in full compliance with Swiss consumer protection laws. Please read this Shipping & Delivery Policy carefully before placing your order.
We deliver to all cantons and regions within Switzerland. Currently, we do not offer international shipping.
Orders are generally processed within 2–3 business days after payment confirmation. Orders placed on weekends or on Swiss public holidays will be processed on the next working day.
If delays occur beyond this timeframe, we will notify you promptly by email.
We partner with reliable Swiss courier services to ensure the safe and timely delivery of your gardening products. Available shipping options include:
Delivery times may vary depending on weather, seasonal demand, or factors beyond our control.
Shipping charges are calculated based on the size, weight, and shipping method of your order. All costs will be shown clearly during checkout. Orders over CHF 150 qualify for free standard shipping within Switzerland.
Please make sure to provide a complete and accurate delivery address. We cannot be held responsible for delays or lost shipments due to incomplete or incorrect address details.
If your shipment is returned because of an incorrect address or failed delivery, you may be responsible for additional shipping charges to resend the order.
Once your order is dispatched, you will receive a confirmation email with tracking details so you can monitor your shipment in real time.
If delivery cannot be completed, the carrier may leave a notice with instructions to reschedule delivery or arrange pickup. If a shipment is returned to us after multiple failed attempts, you will be responsible for any re-shipping costs.
If your order arrives damaged or is lost during transport, please contact us within 48 hours at info@heliostyleup.com or call +41 44 481 11 64. We will promptly investigate and, where appropriate, arrange a replacement or refund.
This Shipping & Delivery Policy complies with the Swiss Code of Obligations (OR) and the Federal Act on Unfair Competition (UWG). Nothing in this policy affects your statutory rights under Swiss consumer law.
If you have any questions about shipping or delivery, please contact our customer support team:
Thank you for choosing heliostyleup.com for your gardening needs. We are committed to delivering your orders reliably and on time for a great shopping experience.