This Payment & Refund Policy applies to all purchases made through heliostyleup.com, operated from Gal Saint-François, 1003 Lausanne, Switzerland. By placing an order on our website, you agree to the terms outlined below. For any questions, please contact us at info@heliostyleup.com or call +41 44 481 11 64.
We accept secure payments by credit and debit cards (Visa, Mastercard, American Express), PayPal, and Twint. All transactions are processed in compliance with the Swiss Federal Act on Data Protection (FADP) and protected with SSL encryption. The total payable amount, including applicable Swiss VAT and delivery charges, will be displayed clearly before you confirm your order.
We reserve the right to verify your payment method to prevent fraud. Orders may be canceled if payment cannot be authorized or if suspicious activity is detected.
After successful payment, you will receive an order confirmation email with your order details. Please check these details carefully. If you do not receive a confirmation within 24 hours, or if any information is incorrect, please contact our customer service immediately.
In line with Swiss contract law (Obligationenrecht, CO), you have the right to withdraw from your online purchase within 14 days of receiving your goods, without providing any reason. The withdrawal period expires 14 days after the day you or a third party, other than the carrier, takes physical possession of the goods.
To exercise this right, you must notify us in writing by email at info@heliostyleup.com, clearly indicating your order number and your decision to withdraw from the contract.
Returned gardening products must be unused, clean, undamaged, and in their original packaging with all manuals, parts, and accessories intact. We reserve the right to refuse returns if products are incomplete, damaged, or show signs of use beyond normal inspection. Unless the goods are faulty or incorrectly delivered, you are responsible for return shipping costs. Please return items to: Gal Saint-François, 1003 Lausanne, Switzerland.
Once we have received and inspected the returned goods, we will process your refund within 14 days. Refunds will be made via the same payment method used for the initial transaction unless agreed otherwise. The refund will include the price of the returned goods and standard shipping costs. If you selected an express or premium delivery service, any additional charges for such delivery will not be refunded.
You will receive an email notification once your refund has been issued.
The following items cannot be returned except if faulty or delivered in error:
If you receive goods that are defective, damaged, or incorrect, please contact us immediately at info@heliostyleup.com, providing your order number and photos of the issue. We will work with you to arrange for a replacement, repair, or refund at no cost to you in accordance with your statutory rights.
Our customer service team is available to help you with any questions or concerns regarding payment or returns. You can reach us at info@heliostyleup.com or by phone at +41 44 481 11 64. We are committed to providing you with a positive shopping experience and will do our best to support you.